①、Customers may call 400 862 1112 for help, the after-sale service hotline of Nanjing Fastwheel Intelligent Technology Co., Ltd., or contact the dealer directly to ask for their assistance in handling the after-sale service steps.
②、Customers need to contact the dealer to deliver the product to the factory for repair. Our company will communicate the result and procedures directly with the dealer.
③、Nanjing Fastwheel Intelligent Technology Co., Ltd. will inform customers of the analysis of causes, the liability, the maintenance costs (faulty products beyond the warranty period and within the range of liability exemption) and the deadline of repair in 3 working days since the faulty product is received.
④、 If customers have no objection to the causes, the liability, the costs and the deadline, Nanjing Kuailun Intelligent Technology co., Ltd. will repair the said product in 7 working days from the day both parties agree on the maintenance.
⑤、Customers asking for refund, replacement or repair need to send the product back together with the warranty card.
Note: As the manufacturer may change the packing, place of production and some accessories without prior notice, we don’t guarantee that the product received by customers is strictly identical with what it is described in the pictures and instructions of production place and attachment from the online store. All we can guarantee is that it is authentic product from original factory. We appreciate your understanding if the information fails to be updated on a timely basis！